Terms of service

Fitvora – Terms & Conditions

Welcome to Fitvora — your destination for practical, durable, and high-quality fitness equipment, home gym essentials, and workout accessories designed to help you build strength, improve performance, and achieve your fitness goals.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully before using our services or purchasing our products.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Fitvora website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer where required by applicable law.

3. Company Information

Company Name: DUTCH FITNESS GROUP LIMITED
Registration: 81312080
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

4. Our Offer

At Fitvora, we are committed to:

  • Providing high-quality fitness equipment, strength training accessories, and home workout essentials.

  • Offering practical workout products, including ab rollers, battle ropes, suspension trainers, foam rollers, balance boards, agility equipment, and pull-up bars.

  • Displaying accurate product descriptions, specifications, dimensions, weight capacities, and realistic product images.

  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout.

  • Keeping product availability updated whenever possible.

  • Helping fitness enthusiasts discover practical equipment for strength training, functional fitness, mobility, recovery, and everyday workouts.

5. Order Process

Orders are confirmed after full payment is received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Fitvora reserves the right to cancel orders due to suspected fraud, pricing errors, or stock availability issues.

If an order is canceled after payment has been collected, an applicable refund will be issued to the original payment method.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery, subject to applicable consumer protection laws.

To qualify:

  • Items must be unused.

  • Items must be returned in their original packaging.

  • Products must be in their original, resellable condition.

  • All original accessories, components, manuals, and included materials must be returned with the product.

These requirements do not restrict any non-excludable consumer rights.

7. Returns & Refunds

Return shipping costs are generally the customer's responsibility unless the product is defective, damaged, or incorrect, or applicable law requires otherwise.

Items must be returned in their original condition.

Approved refunds will be issued to the original payment method.

For hygiene and safety reasons, certain used fitness accessories, workout mats, personal training equipment, or recovery products may not be eligible for discretionary returns.

Customers should contact our support team before returning any items to receive appropriate return instructions.

8. Pricing

All prices are listed in USD.

Fitvora reserves the right to correct pricing errors at any time.

If a pricing error affects an existing order, we may contact the customer to confirm the correct price or arrange a cancellation and refund where appropriate.

International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

At Fitvora, we strive to provide reliable, durable, and practical fitness equipment designed to support a variety of training routines and fitness goals.

We aim to ensure that products are checked for quality and order accuracy before shipping.

Please note:

  • Product colors may vary slightly due to lighting conditions, photography, or screen settings.

  • Minor variations may occur due to manufacturing materials, finishes, or product design.

  • Product dimensions, weights, and specifications may vary slightly within applicable manufacturing tolerances.

  • Customers should carefully review product descriptions, weight limits, assembly instructions, and safety guidelines before use.

  • Fitness equipment should be inspected regularly for signs of wear, damage, loose components, or instability.

  • Products must be installed, assembled, and used according to the manufacturer's instructions.

  • Customers should select workout equipment appropriate for their fitness level, training requirements, and physical capabilities.

Please report product issues within 14 days of delivery whenever possible.

Warranty does not generally cover damage resulting from:

  • Misuse or improper handling.

  • Normal wear and tear.

  • Improper installation or assembly.

  • Exceeding the manufacturer's recommended weight limits.

  • Incorrect usage or excessive force.

  • Damage caused by water exposure, excessive heat, or improper cleaning.

  • Accidental damage, improper storage, or unauthorized modifications.

  • Commercial or intensive use where the product is designated for home use only.

Nothing in these Terms excludes warranties, consumer guarantees, or remedies that cannot legally be excluded.

Fitness & Safety Disclaimer

Fitness equipment involves inherent risks when used incorrectly or without appropriate precautions.

Customers should follow the manufacturer's safety instructions, use suitable protective equipment where appropriate, and ensure workout equipment is securely installed before use.

If you have a medical condition, injury, or concerns about your ability to exercise safely, consult a qualified healthcare professional before beginning a new training program.

Fitvora does not guarantee specific fitness, strength, weight-loss, or performance results from the use of its products.

Nothing in this disclaimer excludes liability that cannot legally be excluded.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Estimated delivery may take 7–14 days, depending on the destination, shipping method, and logistics conditions.

Delivery delays may occur due to customs processing, shipping carriers, weather conditions, supply chain disruptions, or high order volumes.

Customers are responsible for providing complete and accurate shipping information.

If delivery fails or an order is lost in transit, Fitvora may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods where available at checkout.

All payments are processed securely through trusted third-party payment providers.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

Please report order-related issues within 7 days of receiving your order whenever possible.

Our customer support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • Product replacement.

  • Refund to the original payment method.

  • Store credit, where applicable and accepted by the customer.

These reporting periods do not limit customers' statutory consumer rights.

13. Dispute Resolution

Fitvora aims to resolve customer disputes fairly, professionally, and efficiently.

We encourage customers to contact our support team first regarding any concerns related to products, payments, orders, deliveries, or product quality.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or appropriate dispute resolution authority where applicable.

14. Force Majeure

Fitvora is not responsible for delays or failures caused by circumstances beyond our reasonable control, to the extent permitted by applicable law, including:

  • Natural disasters or extreme weather conditions.

  • Shipping carrier disruptions.

  • Supply chain interruptions.

  • Government restrictions or customs delays.

  • Transportation disruptions or other unforeseen events affecting order fulfillment.

This provision does not limit any mandatory consumer rights.

15. Governing Law

These Terms are governed by applicable laws, subject to any mandatory consumer protection laws that apply in the customer's jurisdiction.

Nothing in these Terms is intended to exclude or restrict rights that cannot legally be waived.

16. Changes to Terms

Fitvora reserves the right to update or modify these Terms & Conditions at any time.

Any changes will be published on our website and will generally take effect from the date of publication.

Changes will not retroactively affect confirmed orders where prohibited by applicable law.

We encourage customers to review these Terms periodically to stay informed about our policies.

At Fitvora, we believe that every workout is an opportunity to grow stronger, improve performance, and push beyond your limits.

Fitvora — Power Your Potential.