Fitvora – Return & Refund Policy

At Fitvora, we're committed to providing durable, practical, and high-quality fitness equipment and workout essentials designed to help you build strength, improve performance, and achieve your fitness goals. Whether you're shopping for home gym equipment, strength training accessories, recovery tools, or functional fitness gear, your satisfaction is important to us.

If something isn't right with your order, we'll work to make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact our customer support team within this timeframe.

• The item is unused and in its original packaging.

• The product is in its original, resellable condition.

• All original accessories, components, and instruction manuals are included.

• The item arrived damaged, defective, or incorrect.

Returns are subject to the eligibility requirements outlined below and applicable consumer protection laws.

🚫 Non-Refundable Items

We generally do not accept discretionary returns for:

• Fitness equipment that has been used, altered, or modified after delivery.

• Products showing signs of excessive wear, scratches, damage, or improper handling.

• Items returned without their original packaging.

• Customized, personalized, or made-to-order fitness equipment.

• Final sale or discounted items clearly marked as non-returnable at the time of purchase.

• Products marked as non-returnable at checkout.

• Used workout mats, foam rollers, or personal fitness accessories where hygiene concerns apply.

• Products damaged due to misuse, improper installation, exceeding recommended weight limits, or excessive force.

• Fitness equipment with missing components or accessories.

These restrictions do not apply where a return, refund, replacement, or other remedy is required under applicable consumer protection laws, including for defective, damaged, or incorrectly described products.

📝 How to Request a Return

To start a return or refund request, please contact our customer support team with:

• Your order number.

• A brief explanation of the issue or reason for the return.

• Clear photographs of the product and its packaging, where applicable.

• Details of any damage, manufacturing defect, missing components, or incorrect item received.

Our team will review your request and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval

Our customer support team will review your return request and verify its eligibility.

We may request additional information, photographs, or product details to help assess the issue.

Once your request has been reviewed, we will provide the appropriate next steps.

2. Return Instructions

If your return request is approved, we will provide:

• The designated return address.

• Return packaging guidelines.

• Shipping and handling instructions.

• Additional instructions for returning heavy or bulky fitness equipment, where applicable.

📦 Return Shipping Costs

Return shipping costs are generally the customer's responsibility unless:

• The item is defective.

• The product arrived damaged.

• An incorrect item was delivered.

• Applicable consumer protection laws require otherwise.

We recommend using a trackable shipping service when returning fitness equipment to help ensure safe and reliable delivery.

3. Refund Issuance

Once your return is received, inspected, and approved:

• Your refund will be issued to the original payment method.

• Refund processing typically takes 5–7 business days, depending on your payment provider.

• You will receive a confirmation once your refund has been processed.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Where applicable law requires an earlier refund, we will follow those requirements.

📌 Important Notes

• All discretionary returns must be approved by our customer support team before being shipped.

• Fitness equipment and workout accessories must be returned in their original condition.

• Products should be free from excessive wear, stains, odors, damage, or signs of use, except in cases involving defects.

• All included accessories, components, manuals, and original packaging should accompany the returned product.

• Original shipping fees are generally non-refundable unless the item is faulty, incorrect, or applicable law requires reimbursement.

• Returns showing signs of misuse, improper installation, excessive damage, or missing components may be rejected, subject to applicable consumer rights.

• Excessive or suspicious return requests may be reviewed for potential abuse without affecting legitimate statutory rights.

• Customers are responsible for securely packaging returned products to help prevent damage during transit.

• Heavy or bulky equipment should be packaged using suitable protective materials and returned according to the instructions provided by our support team.

💬 Need Help?

At Fitvora, we believe shopping for fitness equipment should be simple, reliable, and worry-free.

If you have any questions regarding returns, refunds, damaged equipment, missing accessories, or order-related concerns, please visit the Contact Us page on our Fitvora website.

Our customer support team is here to guide you through the process and help resolve your concerns as smoothly as possible.

Your satisfaction and confidence in your fitness equipment are important to us.

At Fitvora, we're dedicated to helping you train smarter, build strength, and move forward with confidence.

Fitvora — Power Your Potential.